Frequently Asked Questions
Everything you need to know about your TAMAYO GOLD experience.
What materials are used in TAMAYO GOLD jewelry?
We use premium materials including 18k gold plating, solid sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability for every piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
How should I care for my jewelry?
To maintain the shine of your gold pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place and clean gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, every TAMAYO GOLD purchase includes a 1-year limited warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.